We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.80 out of 5 based on 80 customer ratings
80 reviews
100% of buyers enjoyed this product!
5 stars
( 64 )
4 stars
( 16 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 4 out of 5
D***h –
Boots as in the picture, comfortable. Malomerki, so boldly order 2 sizes larger. I took 1 more-you can walk, but back to back. There’s a smell. After a day on the balcony it began to smell less, but apparently it is necessary to repeat the procedure 🙂 in general, for such money is very good
Helpful?
0
0
Rated 5 out of 5
S***a –
Ordered 14.12.18 received 28.02.19. I opened a dispute. they gave me the money back. After that, i got a call from the post office. The store is very good, sociable. I ordered 9. my size is 39. Approached
Helpful?
0
0
Rated 4 out of 5
K***h –
All super came in a month
Helpful?
0
0
Rated 5 out of 5
G***n –
Fully justifies the price. It is better to order a larger size
Helpful?
0
0
Rated 5 out of 5
Customer –
PERFECT! Just like description! Very good material, leather and rubber! Loved and I want to buy more! Carefully packed to avoid damage! Very good store ( I USE 37 in BRAZIL)
Helpful?
0
0
Rated 5 out of 5
T***a –
It seems that everything is fine, cute shoes, but thin. Take on a warm autumn or spring. I wear 36, not enough, take a larger size. Came with a strong smell, dressed 2 times and torn behind the seam. Plus that i drive in the car)) in short, on the trash)
Helpful?
0
0
Rated 5 out of 5
V***a –
Thanks to the store quickly sent answers to the messages of the shoes pretty very much i liked to write all the colors thank you health to all
Helpful?
0
0
Rated 5 out of 5
R***i –
Perfect product. Number 39 EU, 6 UK, 37 Brasil. It fits perfectly! It has that weird smell but just leave it to breathe for a while and everything is going to be fine. Highly recommend it!
Helpful?
0
0
Rated 5 out of 5
J***a –
I really liked the shoes. Neat, beautiful, match the description. Delivery is fast. They came in the puffy, inside the air pads. Not wrinkled. At 37 size took 39. Approached. Very satisfied! Thanks to the store.
Helpful?
0
0
Rated 5 out of 5
A***d –
They look great! Fleece inside and very pretty, be careful take two sizes above yours for the French! I do 37 FR and I ordered the 39.
Helpful?
0
0
Rated 5 out of 5
M***o –
Cute boots
Helpful?
0
0
Rated 5 out of 5
M***n –
Small size. I wear size 38, i bought a size 39 and it still goes a little fair, but i think they’ll adapt.
Helpful?
0
0
Rated 4 out of 5
T***u –
You should choose 1 or 2 size bigger. I love how it looks but I can’t wear it. Too small
Helpful?
0
0
Rated 5 out of 5
F***i –
They are identical to the photo, exelent quality. I recommend them
Helpful?
0
0
Rated 5 out of 5
Customer –
reçu
Helpful?
0
0
Rated 5 out of 5
Customer –
Quality is good but the size is smaller
Helpful?
0
0
Rated 5 out of 5
K***a –
Cool, there is a smell but until spring will fade
Helpful?
0
0
Rated 4 out of 5
Customer –
Pretty boots, the color is somewhat darker than you see in the picture, i wear size 37 and i ordered 39 and it looked good, maybe a little loose.
D***h –
Boots as in the picture, comfortable. Malomerki, so boldly order 2 sizes larger. I took 1 more-you can walk, but back to back. There’s a smell. After a day on the balcony it began to smell less, but apparently it is necessary to repeat the procedure 🙂 in general, for such money is very good
S***a –
Ordered 14.12.18 received 28.02.19. I opened a dispute. they gave me the money back. After that, i got a call from the post office. The store is very good, sociable. I ordered 9. my size is 39. Approached
K***h –
All super came in a month
G***n –
Fully justifies the price. It is better to order a larger size
Customer –
PERFECT! Just like description! Very good material, leather and rubber! Loved and I want to buy more! Carefully packed to avoid damage! Very good store ( I USE 37 in BRAZIL)
T***a –
It seems that everything is fine, cute shoes, but thin. Take on a warm autumn or spring. I wear 36, not enough, take a larger size. Came with a strong smell, dressed 2 times and torn behind the seam. Plus that i drive in the car)) in short, on the trash)
V***a –
Thanks to the store quickly sent answers to the messages of the shoes pretty very much i liked to write all the colors thank you health to all
R***i –
Perfect product. Number 39 EU, 6 UK, 37 Brasil. It fits perfectly! It has that weird smell but just leave it to breathe for a while and everything is going to be fine. Highly recommend it!
J***a –
I really liked the shoes. Neat, beautiful, match the description. Delivery is fast. They came in the puffy, inside the air pads. Not wrinkled. At 37 size took 39. Approached. Very satisfied! Thanks to the store.
A***d –
They look great! Fleece inside and very pretty, be careful take two sizes above yours for the French! I do 37 FR and I ordered the 39.
M***o –
Cute boots
M***n –
Small size. I wear size 38, i bought a size 39 and it still goes a little fair, but i think they’ll adapt.
T***u –
You should choose 1 or 2 size bigger. I love how it looks but I can’t wear it. Too small
F***i –
They are identical to the photo, exelent quality. I recommend them
Customer –
reçu
Customer –
Quality is good but the size is smaller
K***a –
Cool, there is a smell but until spring will fade
Customer –
Pretty boots, the color is somewhat darker than you see in the picture, i wear size 37 and i ordered 39 and it looked good, maybe a little loose.
K***s –
They’re beautiful, better than in the picture
S***n –
it was very good