We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.80 out of 5 based on 80 customer ratings
80 reviews
100% of buyers enjoyed this product!
5 stars
( 64 )
4 stars
( 16 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Customer –
reçu
Helpful?
0
0
Rated 5 out of 5
Customer –
Quality is good but the size is smaller
Helpful?
0
0
Rated 5 out of 5
K***a –
Cool, there is a smell but until spring will fade
Helpful?
0
0
Rated 4 out of 5
Customer –
Pretty boots, the color is somewhat darker than you see in the picture, i wear size 37 and i ordered 39 and it looked good, maybe a little loose.
Helpful?
0
0
Rated 5 out of 5
K***s –
They’re beautiful, better than in the picture
Helpful?
0
0
Rated 5 out of 5
S***n –
it was very good
Helpful?
0
0
Rated 5 out of 5
O***a –
The image matches. The quality is similar to pressed cardboard. I don’t think they’ll last long. In principle, the price corresponds
Helpful?
0
0
Rated 5 out of 5
G***r –
it is amazing ‘ the color look like the photos ,, thank you store
Helpful?
0
0
Rated 4 out of 5
M***s –
It’s so good then i thought about the price that is so in spain i is the same not worth it buy them from poraqui
Helpful?
0
0
Rated 5 out of 5
M***e –
Top
Helpful?
0
0
Rated 5 out of 5
R***a –
Thanks to the store for the fast delivery. the shoes liked, the seller so well packed, so they did not crumple, but the smell is so far, 5555555
Helpful?
0
0
Rated 5 out of 5
N***a –
Thanks to the store for the fast shipment. I ordered the second time, the first time I made a mistake with the size. Everything came up.
Helpful?
0
0
Rated 5 out of 5
G***O –
Nice comfortable top
Helpful?
0
0
Rated 4 out of 5
S***n –
shoes are good quality but a little tight. very flexible and light
Helpful?
0
0
Rated 5 out of 5
R***e –
Delivery more than a month, came up to 35 size, there is a hymn smell, i hope it will fade
Helpful?
0
0
Rated 4 out of 5
G***U –
It fits tight.
Helpful?
0
0
Rated 5 out of 5
D***a –
38 size is just. Good. There is a little fur. On walking comfortable. Thank you♡
Helpful?
0
0
Rated 5 out of 5
Customer –
The boots are just as seen in the pictures, very good quality and very comfortable.
Helpful?
0
0
Rated 5 out of 5
V***v –
The product is perfect, came 40 days after the order, match the picture and size grid, on a narrow neat leg, very light
Customer –
reçu
Customer –
Quality is good but the size is smaller
K***a –
Cool, there is a smell but until spring will fade
Customer –
Pretty boots, the color is somewhat darker than you see in the picture, i wear size 37 and i ordered 39 and it looked good, maybe a little loose.
K***s –
They’re beautiful, better than in the picture
S***n –
it was very good
O***a –
The image matches. The quality is similar to pressed cardboard. I don’t think they’ll last long. In principle, the price corresponds
G***r –
it is amazing ‘ the color look like the photos ,, thank you store
M***s –
It’s so good then i thought about the price that is so in spain i is the same not worth it buy them from poraqui
M***e –
Top
R***a –
Thanks to the store for the fast delivery. the shoes liked, the seller so well packed, so they did not crumple, but the smell is so far, 5555555
N***a –
Thanks to the store for the fast shipment. I ordered the second time, the first time I made a mistake with the size. Everything came up.
G***O –
Nice comfortable top
S***n –
shoes are good quality but a little tight. very flexible and light
R***e –
Delivery more than a month, came up to 35 size, there is a hymn smell, i hope it will fade
G***U –
It fits tight.
D***a –
38 size is just. Good. There is a little fur. On walking comfortable. Thank you♡
Customer –
The boots are just as seen in the pictures, very good quality and very comfortable.
V***v –
The product is perfect, came 40 days after the order, match the picture and size grid, on a narrow neat leg, very light
S***O –
Really nice and fit me well. 🙂