Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The product is super. I recommend to everyone. Delivery to Kazakhstan lasted 2 months. And so everything is fine
Customer –
Bit small but perfectly
I***t –
exellent
O***n –
woww
U***r –
Gorgeous little shoes, thanks x
S***s –
Canon!!!
Customer –
Very nice rendering. A little narrow and you have to put more comfortable soles.
R***A –
Use 36 Brasil and ordered the 38 China, was perfect, only came with amassadinho the rest are all great, good quality, recommend.
L***z –
less support inside the shoe than i was expecting, but they still appeared the way they look in the photos
M***d –
Very nice, exact color are comfortable for walking. A little hot
K***t –
Boots are cool, unknowns think that leather)! Dimensional grid correspond, leg 24.5, took 39 on the grid, back-to-back, but comfortable, do not rub. I liked)
L***t –
I really like the shoes. I usually wear 36-37. I ordered 37 and they fit perfectly. There is a smell characteristic of new shoes but it is ok. I recommend the store and the product.
Customer –
This is yak in the photo, ale malomirki, treba brati on the rose beach, seriously insulated. Delivery is close to 3 times.
B***t –
I liked the view very much, they are a little small, in my 36-37 they are a little small. I’m happy with the purchase. For such a price is very good
V***m –
Very cool, walked about a month, fit in size, at 38 took 7,5
L***a –
Cute shoes! Quickly came, on the leg look very neat, comfortable, the size approached. Thank you store!
Z***n –
On a narrow leg
O***e –
Comme la description
C***a –
Are beautiful a little apertadoa and better get a number but
E***n –
Perfect