Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***o –
Very comfortable, as in slippers, but a little slip and only for a warm winter
H***o –
Stunningly light and soft shoes. I bought my grandmother, on my feet with a sick valgus bone. Size 39 ideally sat on our 38 wide. Very satisfied. Thanks to the store. It took 2 months to moscow.
V***N –
Perfect. Thank you.
F***r –
Pretty low ankle boots for winter time
N***E –
The order came very quickly good. Quality Nikolsky comfortable on a wide leg is I’m friends. I wrote out my own. Me. Already three. Month A. I wear it. Satisfied
J***O –
Just like in the picture. In russian 38 took 40. The toe is good. Purchase satisfied.
I***a –
Warm, comfortable, legs do not freeze (winter in kaliningrad-8). For 3 weeks — there are no comments.
V***u –
nice and worm. a little bit small ad a size but ok. very sloooooooow delivery. thank you store
Customer –
Comfortable and warm. The size matches. I was surprised at the speed of shipping. I recommend
Customer –
All right, very hot. You have to order one more number, I use the 40 and ordered the Model 41/42. Or something like that was
E***l –
Really fast sending. Quality is good. Very warm and soft.
E***o –
They smell pretty much plastic. For the time being, I like them a lot.
M***a –
Good boots, but with the size was mistaken, after reading the reviews bought not its size, i have 23 cm foot, always took 36, and then read bought 37, why, i do not know. Well, yes, not critical, you have to put the insole and i will wear it. And so very cute boots.
N***T –
Frankly I did not expect such quality and finish! TOP True to size
A***y –
Normal shoes, warm enough, bought my son with a dog to walk near the house. Delivery is fast, packed in cellophane. In the photo they are already worn, they got of course clean.
C***c –
Well received in two weeks thank you very much
A***v –
All ok to spb went 1.5 months
G***a –
The store quickly sent the order and after 3 weeks i already received it. Boots are light, comfortable. On the foot 24 cm and the width of the foot 10 cm came 25 size perfectly. There is a little room left in the sock. Suitable for problem legs. I recommend the seller and the product.
I***a –
Shoes are good, quality at first glance. I haven’t put it on the Street yet. Lungs. They look like suede. There is no foreign smell. The size grid is the same. Delivery three weeks to Kalmykia, with the store did not communicate.
Customer –
Thank you. No ratard. Good quality