Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Almaty reached in a month and a half. Very warm! It seems not slippery. Week in active use, survived both rain and snow, not soaked.
Boots quality, comfortable, warm. Thank You
The boots arrived in good condition and matched the description. The store was communicative and helpful.
I order a second pair. She took the first for her mother, she is delighted. Boots as in the picture, warm comfortable, not slippery, so she decided to take another pair. The order came quickly, to the rostov region 3 weeks, the track was tracked. Now the same wants an aunt, so i will order more. Thanks to the store for the excellent work.
Very cool look, light and warm, i recommend!
My shoes are here. Looks beautiful, let’s see how they will be worn. On a narrow leg, to be honest, i’m a little uncomfortable sitting on full. She took the size 36 (5), although i wear 35. I hope they are still carried and will become normal. The fur is artificial, the material is also visible glue around the edges. There are no bad odors, packed in a puffy film and a package. Laces are very long, i want to note)) the lacing made in its own way)) in general the norms for this money. Thanks to the store.
I ordered one size more. very good boots.
Cool shoes, very light, comfortable and warm. Maybe they will not last long, but ha such money-excellent shoes! With the size reinsured and mistaken, great even on a thick sock. I will order another size, and these sell. Delivery about 3 weeks.
Very warm, they came to me fast and with the cold it is, they came to me great
Perfect boots! Comfortable and light. Warm. Not soaked in the rain. The sole is not slippery. The wife of the goods is very satisfied. At the foot of 24,5 took the size 7. there is still a place for a warm socks. Recommend both product and store!
Very nice boots. I like it! Soft, comfortable and light.
Excellent boots! Fit perfectly
The boots well, the size matches the table of medidas.28 days to receive
They arrived pretty quickly very well wrapped and in perfect condition. Exactly the same as the photo, the number and color i ordered, very good quality. They’re very nice, i loved them!
I order boots for the second time. At 38-39 size + 7, marking 40. With a terry toe in winter is very warm. i recommend very much.
excellent more than expectations. thanks a lot
Excellent as always