Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***n –
Slightly loose on the rise. At 40,5 the size took 42, back to back. There is a slight smell. Slightly sloppy glued outsole, but it’s already picky.
E***a –
Boots are good. It is necessary to process water-repellent impregnation, otherwise very quickly will go into disrepair. Do not believe the reviews according to the size, read and at its 37 ordered 39, very large, another cm 2 along the length of the extra.
O***s –
Glue very much gives, but i think it will fade. Very low rise and i did not get on caviar… And so there are no complaints.
G***m –
Ordered boots on the site, the parcel came very quickly, within a month, thought longer it would be necessary to wait, but no and it pleased The quality corresponds to the description, the boots are beautiful and comfortable, but since there is no lock on the side, to dress and they are hard, the daughter of caviar is thicker (and ordered for her), so she does not get on caviar, i had to keep myself… Everything else is fine and quality, and the speed of delivery, and the size matching Thank you for your work
M***a –
Ordered october 17, november 21 received. Ordered 39 size, stop 23,5, wear 37 (russian). Boots fit perfectly with a toe. The platform is comfortable, the sole does not slip. On a strong frost (over-20 gr.) i think not suitable, but at-15 feet do not freeze. Get wet, you need to constantly dry, because. We have a lot of snow. Look boots beautiful, dress up stocking, without a lock. By quality: for this money is acceptable. Material: artificial suede and fur. the sole to the material is glued and it seems not very reliable. For the season enough, and then ….
S***s –
Thank j’adore you very much i recommend the store
E***i –
Very satisfed
A***s –
Suitable to minus 10 degrees with a warm toe. Beautiful. Liked. The heel is soft, it looks like there is cardboard.
V***s –
I got here early, i love them, they are very comfortable and feel very good for both jeans and skirts, the only drawback is that if you have the leg twin a little fat it doesn’t come in, it’s very narrow but worth the truth
S***n –
The top is a little tight, to put them in pants cost me a little
M***a –
Size 39 ordered but in reality they are more like size 36.
U***u –
Boots are not winter, well, for the russian winter will not go, they are like paper, the parcel came quickly, packed in two cellophane bags, the purchase is not satisfied, i’m afraid they will not withstand snow, no lock.
A***a –
I can wear very hard because there is no zipper☹️
L***s –
A bit small. But very pretty. Order a seize bigger
M***s –
very satisfied we’ll recommended
L***n –
Product good and comfortable but there is a smell of glue
H***e –
Jolies bottes
C***a –
Very cool but they cost a little to put on by not having any zipper for the lateras
E***o –
Very good
E***n –
A+++