Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***A –
Very stylish shoes and with locks everything is fine. I wear 37, but i have a very high rise, so i was insured and ordered 39, sat on my leg perfectly, a little loose. The parcel to yekaterinburg came in two weeks, it was well tracked. Thanks to the store for the goods and for the promptness! good sales and success to your store!
A***e –
Nevienodai pasiūti Batai. Vienas daug laisvesnis
M***r –
Goods consistent with the description and pictures and behind this price przymykam eye for fine niedoróbki
A***a –
Excellent sneakers on a wide leg, in my 41 (26,5 cm) took 44 (27 cm), came up perfectly. the zipper, of course, needs to be developed, fastened with difficulty. insulated, frost, t. k will be wet in slush. thank you.
O***a –
Very comfortable
I***a –
Great.
A***o –
The article i love, it’s beautiful, but the right shoe the closure doesn’t work very well, but thanks for sending it.
P***T –
fantasties very good the boots size is good tcolor is good i,m happy thank you PETRA
F***r –
Good product and hot.
K***e –
Thanks, all is good.
I***a –
Came up perfectly. On the feet 26 cm took 42r. But very long shipping. Ordered 11.11, and received 11.01.
M***a –
Super! Qualitatively stitched, there is no smell at all. I highly recommend! Comfortable. Sole as on sneakers. Lightning iron is very durable! Color as picture!
O***o –
Neatly made, lightning tight, immediately lubricated with wax, so as not to break. On a wide leg and a high rise came up. I wear the 37th, sometimes the 38th (the length of the foot is 24 cm)-i ordered the 39th, came up quite back to back, only on the kopron socks, i want a bigger size. Well, in general, the norms. Thank you!
R***m –
I received these last Thursday, I went to wear them and the zipper is brown on right shoe, what do I do
Customer –
I recommend. Fast and quality product
E***n –
Very beautiful.
A***s –
Patys bateliai labai netgi neblogi., typewriter užtrauktukas matosi, Kad nelabai kokybiškas. patepiau iškarto su vašku, Tai Kol cash outlets. pirkti reikia numeriu didesnius negu paprastai. už tokią kainą, tikrai apsimoka, užtrauktukus galima IR pakeisti, jeigu neatlaikys. gavau per 3 savaites
Customer –
It is smaller than the actual size. My daughter in law will keep them, her size is 1.5 smaller than mine.
S***e –
I love it
M***y –
Fit and comfortabel!