Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
0***0 –
I liked the strands very much, I will order also in a different color, since it’s a pity to paint my own, an excellent option
F***f –
Month passed
K***a –
Beatiful
Customer –
I received my package quickly and in good condition and very well done really J, I have nothing to say it’s beautiful Thank you very much the store
U***y –
Good quality! The parcel came relatively quickly! Satisfied
S***a –
Good to stick, the order made 9 numbers went package 28. Color is not transmitted, it is more Crimson and not red
M***a –
Everything came, but long went. quality is good.
I***a –
Ordered july 21, came on september 20. Attached well.
K***r –
Beautiful strands
S***t –
These are beautiful and such a fun way to switch things up. Sadly they were too short for my hair as it’s very very long but my nieces and sister loved them and cut them to match hair length. Sooo pretty
K***r –
Everything is super, take it, you will not regret it!!! The store is wonderful, sociable, goes to meet the buyer. The strands are attached very easily, as well as removed. Look great, refresh the image and add volume to the hair. I strongly advise, take it in this store. In Ukraine, these are three times more expensive.
A***h –
Free shipping 2-2,5 a week, all perfectly packed, no damage, color Nice, quality problem. Look fun, not hard. All satisfied, thank you very much to the store)
M***a –
Very satisfied with the purchase! The color corresponds to the picture, attached very well and simple. Seller recommend
I***e –
Bien
E***a –
The hair is long, soft, the color is rich, the hair is like real and shine like natural hair. The store put a hair band as a gift, which is very nice.
S***z –
Hair falls a little but it’s very good quality
A***h –
Put in the mailbox) the hairpins are whole, fastened perfectly) under the hair of the fasteners of the NN can be seen. The quality of strands for such a price is excellent)
Customer –
cool color
V***a –
Super, wavy liked more than straight, they are thicker and the same length, and straight when you fly into a pigtail stick out a Christmas tree from a pigtail. Color bright shiny, take, the child is delighted 🙂
K***n –
j’adooore