Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Everything came without damage, all the bottles are intact. Works or not i can not yet say, i have not tried yet. Delivery iml for three days by courier personally in hand.
A***a –
All whole, made eyebrows, it turned out fine, if not fall off, then it will just be super))))
M***t –
Still not tested. AM eager
R***z –
Harika
U***. –
before and after.
J***a –
Extreme fast delivery! All is ok. Thank you!
L***a –
Box arrived in perfect condition, still haven’t tried product though.
H***n –
If you have super straight lashes that even a lash curler can’t lift, then you need this perm kit. I love to layer my mascara on heavy but my lashes always go back straight. This kit worked amazing and the instructions are very clear. You need to buy this! Lash perm service can cost anywhere from $50 and up in the Bay Area. This was extremely easy to use.
N***a –
Very good set, it is a pity that 3 composition was broken, but the store within 3 days returned some money. Just buy separately 3 composition. But still i tried, the result is good. Product recommend thank you to the seller for the quick decision on the dispute
L***e –
Very punctual the store, 45 days for delivery and product as seen in the publication, later i post pictures of the result: d
Customer –
The goods were waiting, but did not come, extended the waiting time. In the end, returned money
G***c –
Packing whole Wydam feedback after use
T***a –
I am very happy, the store is a huge thank you and prosperity!!!!
Customer –
OK
A***e –
Perfect
E***a –
It’s been three weeks. I take the second such already, because. The first is exhausted from the long non-use and because of the fact that I threw the cork out of the jars. Terms are good, I’m happy.
I***v –
Everything is fine, managed to Ng for a gift)
E***a –
Great set
K***A –
Super! Great! It’s all gone. Works.
K***n –
Norms