Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch class. i was afraid that if the wooden they are light will be as cheap, it turns out not so light-just right. about 23 days came my order pretty quickly to astana. take it will not regret
Great. Serious shop with very beautiful products
Made very high quality. Packing-fire! Fuzzy press the start and reset buttons of the stopwatch. Otherwise a good gift!
Fast shipping. Great communication. Beautiful
Very good, fast delivery
Nagyon szép óra! Rajta from munch root.
I am very pleased with the quality of this product. beautiful perfect box. as soon as I try it, I can’t set the date. thanks for the presents. to recommend to all thanks.
Excellent clock, and delivery so at all! From the day of dispatch to the day of receipt-9 days!! Thank you to the store, very pleased
Bracelet not put. tricked
The clock is very beautiful. It comes with the apparatus to adjust. You can immediately adjust according to your wrist. It’s very stylish. The cargo was very fast.
Am impressed 🙂
Very good watch! Weight – mid heavy, I like it! Comes with a gift, watch was packed in wood box, with a gift, instruction etc and with special tool for bracelet. In a real life it looks more super than at photo! I recommend this stuff!
Oh My God!… this is sooo beautyfull!!!
Come quickly, 10 days. In a beautiful wooden package, instruction, bracelet, stanochek for removing ranks all in place! Shorten the bracelet was possible without difficulty. Seller thanks!
Watch is awesome, everything works perfect, I recommend this store.
Well, it’s still a metal watch. All black pieces that you see on a picture are made from steel. The band is fully metal except small wooden panels glued to the metal. However, watches itself are very neat, assembled perfectly. Looks exactly as on the photo. No problems with delivery at all.
Came earlier than I thought
It was shipped very securely, and the wooden box the watch comes in is a really nice toutch. The watch works fine so no complains there, the bracelet is also a nice accesory to go with the watch. The tool to shorten the strap of the watch is also a really nice thing to have in the box!