Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***a –
Very good!
J***o –
Super fast shipping, quality product including gifts.
H***u –
Ordered Nov 11th but had issues due to Canada Post strike. Seller was very understanding and reshipped on Dec 3rd. I received Dec 20th. Product as per pictures. This is my second time purchasing from store and purchasing this watch. They are great and prompt with responding! I will definitely buy from them again! My husband loves this watch and his dad wanted one, too!
D***e –
Perfect
M***Z –
Seccond the same watch but this time for my brother. The only thing is that the paint is comming off from the metal bracelet. Otherwise the wstch is very nice for the price.
J***n –
arrived quickly. good price. very stylish. my son loves it
C***s –
Really great. I hace a lot of watches, so expensive, but this one it s now my favorito, great presentaron, box, garantice,…
F***s –
Best sale ever.!!!!!!
A***A –
It is equal to photo and good quality
M***k –
Fast delivery, very good.
D***a –
Fast shipping, product consistent with the description.
S***s –
Say nothing wrong. PERFECT for the money you pay. More of metal but the wood looks stunning. Delivered in short time. Already recommended to friends and they imminently get it.
F***a –
Great and high quality product, I’m very satisfied
Y***n –
THE WATCH IS BEAUTIFUL , GREAT PRODUCT , UNBEATABLE PRICE…..
O***t –
The watch looks great. Neat, quite heavy, beautiful combination of materials. Since i took it for a gift, so far i did not include it and did not test it, but i want to believe that everything will be fine)))) a box of wood, beads, hour screwdriver-the package is very pleasing. To give such a watch will not be ashamed. Thank you to the store. If i have time, i will add a review when i give ^_^
E***e –
Looks really good. The date is too small. However Come with the Description not get. Have it still not managed, the second hand. Maybe I get more Help.
M***k –
goood
Y***i –
Good
K***e –
It was shipped very securely, and the wooden box the watch comes in is a really nice toutch. The watch works fine so no complains there, the bracelet is also a nice accesory to go with the watch. The tool to shorten the strap of the watch is also a really nice thing to have in the box!
Customer –
Came earlier than I thought