Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***l –
j’ai bien reçu les petits vêtements pour la poupée Barbie je suis trè contente très rapide ce mois-ci pour Noël et je reviendrai pour acheter encore d’autres trucs j’attends les deux voitures téléguidées et je reviens vers vous au mois de novembre
R***r –
все пришло целое , красивое . Как и написано в описании 32 предмета . Прежде чем заказывать нужно читать описание , а не смотреть на картинку , как сделала я . Но я все равно довольна покупкой .
S***a –
As on the picture, dresses are poor material but that you can see on feedback photos do if you don’t mind that,xou can eadilly order.
Customer –
It came super fast. Two weeks to the kemerovo region. One dress with a marriage. But these are trifles. The dress is of the same type but of different colors. The order is happy, the child is happy. For 160r an excellent set. Thank you
O***a –
all is good. quality matches price.
M***v –
The store sent the goods immediately, which he informed me on the same day. Delivery is very fast, in the samara region. In 16 days. Quality as in the store. My daughter is happy, everything is fine.
Customer –
Clothing as paper in quality. But my daughter liked it. All the dresses came to barbie.
M***z –
Super!
Customer –
bien
M***e –
Perfect. 30 ways to make money: http://www.notizie24h. it/economia/come-fare-soldi-2/ (without space)
O***n –
Some necklaces did not have a cut so that they could be put on the neck. The problem was easily solved with scissors. Stitched and crooked, but 30 pieces for 170r, the other and did not wait))))
S***s –
very good quality.I do recommend
I***S –
ok
M***k –
akcesoria bardzo fajne, sukienki wykonana ładnie
A***r –
Just as described! Perfect!
V***o –
esta muy bien pero los vestidos son de tela fina,
L***X –
Fast shipping to France, great price,good quality. Thanks
E***o –
Corresponds to the description. Fast delivery with track number
K***a –
ребенок доволен, очень быстрая доставка до Тольятти
N***k –
Thank you very much! I ordered march 3, march 22 he already had me!) clothes and shoes, everything, as promised) i recommend!