Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
amazing item, love those lipsticks
Super, lipstick resistant, store recommend, five stars
Super, lipstick resistant, recommend, five stars
Multiple colors ordered. Striking is that the pink very day stay up, while the red lipsticks after one hour disappeared from the inside of my lip and there so still only an edge on the outside sits. Maarja, for that price you should there not fussy about do I think. Lip dries out but that is usually with lasting lipstick. Fine small size and find the fragrance personal tasty. Colors come reasonably corresponded.
I love it. Thank you! :*
The product did not come,but i got my money back
Awesome, great colour
Come with 2 weeks Loved the Baton. worth buying.
Colors do not match
This lipstick lasts all day. It’s highly pigmented. However, it contains enough lipstick to do your lips for about 2 weeks.
Top Commodity am very satisfied. I commend the Seller
It’s great! The exact color, now i have to see how long it lasts and how comfortable q can be or not.
Color same as showing! Lipstick not out! Seems that just wet the brush tip in back is little product
Well is equal q the image
Super, i recommend-very resistant!
stays on for a long time pretty color
Everything is ok. The shine is pretty like lipstick and very surprised that it remains on my teeth for me it was a shock…
I arrive before time! Packaging very well, very protected. The color, perfect, same as the picture. The problem is that it dries lips a lot. I ‘ve tried it giving a moisturizing base underneath and phenomenal. It dries very quickly and stays long. But stain, it’s not that matte.