Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fits the description, size OK, attention the shoes are much brighter than in the photos, arrive with 4 days delay on the scheduled date but coming from China it’s OK!!
They do not look bad. but in winter they do not walk, thin and not cool, only stitched.
Nice shoes. Good quality. Very light and comfortable.
Same as the description. Thanks
I really liked the shoes. There are a few places where strangely stitched, but i think this is handmade so not everything is perfect. So very comfortable.
Quality is good, the description is not very. They are soft, the sole is thin rubber. Put the wrong size, ordered 43. Sent 45. I don’t know what to do. Indicated the length of the foot 27.5 measured the insole 29.6 cm.
The parcel was very long 41 days. Boots are good goods satisfied.
Fit well and perfect. Fastest shipping ever. Thank you the store.
Thank you my stuff is already thank
In general, the shoes look exactly like in the photo of the store, except for the structural shortcomings that make the shoes quickly fail. And the strange design of the insulation inside the shoes-there is no fur on the entire side surface, strip. There’s a bare rough rubber. And it’s cold (considering what i ordered with fur), and my feet will rub in these places, at least they will instantly reach the holes of the socks. My sons considered this strange product and called: “elite slippers” (because. On the street and do not wear), “ninja slippers” (because of the design of the sole) and slippers-disappointment.) in general, some shoe misunderstanding.)) due to the fact that the top of the shoe comes under the ledges of the sole, the skin in these places will be washed on the asphalt. Therefore, and “slippers”-wear it better indoors as a second shoes, or hang out if by car.
Consistent with what was expected, perfect!
short of words, it’s so nice, just like the picture display. thanks