Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***u –
The goods went exactly a month, well packed, in appearance all the whole, we will collect for the birthday of the son, happy, the store is well done, i advise!
L***a –
it is my second order and certainly not the last, delivered 3 weeks, perfectly packed, thank you store
S***d –
Good quality, delivered in 1 week, fits perfectly to the Duplo.
Customer –
Recommend 3 sets this poop fun baby and parents. Good quality. Fit for Duplo.
T***u –
I’m very satisfied
Customer –
Super;) well combine with Duplo. Super fun
E***n –
Interesting game, instruction is weak, so you need to improvise what and how to build.
T***z –
The product is of close quality to the real Lego. I like it very much. I received it on 18 days. I recommend.
Customer –
very good
N***y –
just as pictured, connects to Lego duplo. very happy!
E***S –
Very good quality came out. And it’s fun.
V***v –
Received in Atyrau within 5 weeks. Product is as per description. It is compatible with LEGO duplo, though, pieces on this one do not hold together really tight. I’ve ordered 156 pcs, and as stated by others it is simply shipped as 3 packages of 52 pcs. It did not have the manual for 156 pcs just three manuals for 52 pcs, however, it is really easy to come up with some sctuctures without problem. Overall decent toy for decent price. My kid (2.5 yeard old) is pretty happy on this one.
R***y –
It is bad that without box and assembly instruction is very scarce.
J***e –
Good quality, thank you!
Y***i –
Too bad there is no instructions on how to actually create those slides
M***s –
order came very quickly (two weeks to lithuania), quality is good, compatible with lego duplo. only few stickers came wrinkled but its ok. and intructions could be more detailed.
V***v –
Works
Customer –
very good quality. 2.5 YO loves it fits DUPLO parts
J***a –
Perfect toy. The delivery took 33 days to Hungary.
M***n –
I can’t wait to try them with my children they look great