Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200+ countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS depending on the weight and size of the product. Packages from our warehouse in China will be shipped by ePacket or EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of javsh.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***. –
Boots are good, i order a third pair, i like it very much, i will order more. The size grid is the same,
S***s –
They are very nice quality but the 34 is a bit too big
A***a –
Description exact, delivery is fast. i advise you to choose the size exactly according to the measurements of the length of your foot, for example, my 38 (their 40) was a bit more, i think 8-ka would be just right.
A***k –
The size grid is the same, made neatly, look very good! the height of 170 boots reaches the middle of the thigh.
A***a –
Boots are just a bomb, climb on the foot with large calves, and even look very good on plump girls. i ordered my mother, i liked everything very much
R***r –
I’m completely delighted with the boots. My height is 176 cm, weight is 93 kg, but my legs are not full, the boots above the knee are about 10 cm. With the size also guessed the size of my foot 26 cm, size 10 is not back-to-back comfortable.
O***a –
Everything is very accurate. Both in length and in size. Very satisfied. Thank You
O***a –
Boots are not bad, but at first there was a smell, then disappeared. I took 8.5 to 38 size, a little too big. The seams are neatly stitched. I recommend.
M***s –
Loved! Thank You store.
A***a –
Perfect!!! Recommend!!!
Customer –
Length is perfect what I expected. It’s little bit difficult to put on cuz no zipper
Customer –
Cool boots At 24,5 cm took the size 7,5 Very well approached do not press and not big
V***y –
Boots came in two weeks, the quality was pleasant. Wear size 37 (foot length 24-23,5) cm .. Ordered 7 just right, full comfort does not press does not rub. At a height of 171 the length of the boot is good, sit tight on the leg, but i’m just not thin weight 75. Very beautiful, but a little slip, but not critical., you can think of something.
L***a –
Very fast shipping. Very decent quality for such a value. Very satisfied. Packed also well
C***j –
Beautiful. Divine
R***r –
They’re awesome! !! Sit just fine
D***i –
Very nice his thigh but the only problem is that it is tight I wear 39 normally but it is really too tight I will be obliged to the data to my little sister and ordered the others I love too much and I recommend this store
Customer –
absolutely in love with them!!! what a great shoes. thanks so much! fits perfectly. I’m uk size 7 or 8 wide foot. ordered 43. very happy and highly recommend!!
N***h –
Boots are good
A***a –
Boots super, came quickly, weeks for two and a half to st. petersburg, there is no smell, 8 by 38 size. On a thin leg sat perfectly. I recommend to buy! I did not communicate with the store.